Shipping policy

XEENO is a US-based technology brand. All orders are fulfilled from our trusted US supplier network powered by Doba AI.

1. Where We Ship From

All XEENO products are stocked and shipped from verified warehouses located within the United States. We do not ship from overseas. This allows us to ensure fast, reliable domestic delivery.

2. Shipping Coverage & Delivery Time

We currently ship to all 50 United States.

Contiguous United States (48 States): FREE Shipping - Estimated 2-7 business days
Alaska & Hawaii: FREE Shipping - Estimated 3-8 business days (may take slightly longer due to distance)
Delivery time is calculated from the date of shipment, not the date of order placement.

3. Processing & Fulfillment Time

All orders are processed within 24-48 hours from our US warehouses.

We maintain a 95%+ fulfillment rate. If we are unable to fulfill your order due to an inventory issue, your order will be cancelled and you will receive a full refund immediately.

Once shipped, your tracking number will be automatically emailed to you.

4. Shipping Costs

We offer FREE standard shipping on all orders within the US. No hidden fees. No handling charges.

Oversized items may require custom shipping calculation — in such rare cases, you will be asked to approve the cost before we ship.

5. Tracking & Delays

You can track your order in real-time with the tracking number provided.

- If tracking information is invalid and we fail to provide correct tracking within 3 business days, you are entitled to a full refund.
- If there is no tracking update for more than 7 business days, you can request a refund.
- If actual transit time exceeds estimated delivery by 10+ days with no valid tracking update, you are entitled to a full refund within 3   business days.
- These exceptions do not apply during public holidays, extreme weather, or other force majeure events.

6. Damaged, Defective, or Incorrect Items

If your package arrives damaged, defective, or with the wrong product, please contact us within 30 days of delivery with clear photo or video evidence.

Upon approval of valid proof:

- We will provide a prepaid US return label within 3 business days.
- Your refund will be issued once the return shows "in-transit" status.
- Or we will reship a brand new replacement within 5 business days at no extra cost.
- If evidence is unclear or insufficient, we reserve the right to request additional proof or deny the request.

7. Wrong Address & Failed Delivery

Please ensure your shipping address is correct before placing your order.

- If you notice an error before shipment, contact us immediately at xeeno.support@gmail.com and we will attempt to correct it.
- If the order has already been shipped, you will need to contact the carrier directly.
- Orders returned due to incorrect address provided by the customer or refusal to accept delivery may be subject to return shipping fees.

8. Order Cancellation

You can request order cancellation before your order has shipped. Once the item has been shipped and tracking is generated, cancellation is no longer possible and will be treated as a return.

All approved cancellation refunds are processed within 3 business days.

9. Change of Mind Returns

For non-defective, change-of-mind returns, please contact us within 7 days of delivery. Approval is at our discretion and products must be unused in original packaging. If approved, a restocking and repackaging fee of up to 35% of the order value may apply.

Approved returns must be shipped back within 15 calendar days of receiving the return label.

10. Support

For any shipping questions, our support team is here to help.

Email: xeeno.support@gmail.com
Address: XEENO, 3300 N Triumph Blvd, Lehi, UT 84043, USA