Privacy policy
Effective Date: August 2, 2026
Welcome to XEENO!
XEENO ("XEENO", "we", "us", "our") is the owner and operator of xeeno.store and related services (collectively, the "Services"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, store, use, and share your information, and how you can control it.
Data Controller: XEENO is the controller of any personal information processed under this Privacy Policy.
By using our website or making a purchase, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Services.
1. Our Commitment to Your Protection
Your privacy is important to us. This Privacy Policy explains our information practices and the choices you have regarding your data. We make it easily accessible in our footer on every page.
When you register or place an order with XEENO, we collect personal information to process your orders, verify your account, and communicate order status. Your email will be used to send order confirmations, shipping updates, newsletters you subscribed to, special offers, and satisfaction surveys. We may occasionally send promotional information via email using the address you provided. You can unsubscribe at any time via the unsubscribe link in any email.
2. The Information We Collect
We collect your personal information to provide and continuously improve our products and services.
Information You Give Us:
Account Registration Information:
When you create an account, we may collect: First and last name, Username and password, Phone number, Email address, Billing and shipping address
You can review and change this information at any time by logging into your XEENO account. It is your responsibility to keep your details up to date.
Payment and Purchase Information:
When you make a purchase, we collect information needed to process your payment. This includes: Billing address, Credit or debit card information (processed securely via Payoneer Checkout), Shipping address, Phone number, Order details
We do not store your full credit card details on our servers. All payments are processed through encrypted third-party processors.
Order Information:
After an order is placed, your order confirmation page allows you to track shipment, request returns, or review order details. Please do not share your order confirmation link with third parties as it contains your order information.
Customer Support Information:
If you contact our support team, we collect the information you provide during that interaction. All chats, emails, and calls may be recorded to monitor satisfaction and for training purposes.
Information From Other Sources:
If you register via a third-party platform like Shop, Google, or Facebook, you agree that information such as your name, email, and phone number may be shared with XEENO. We may also receive information from advertising partners and analytics providers to improve our services.
Information We Collect Automatically:
Usage Information:
We collect information about how you use our Services, including pages visited, features used, time and date of visits, products viewed, searches, clicks, and interactions.
Device Information:
We collect device information such as IP address, device type, browser type, operating system, screen resolution, language settings, and network information to optimize your shopping experience.
Cookies and Similar Technologies:
Cookies are small text files stored on your device to ensure our site runs properly. We and our partners use cookies to understand usage, analyze trends, administer the site, track behavior, and collect demographic information. We may work with advertising partners who use cookies to show relevant ads based on browsing history.
You can manage or delete cookies through your browser settings. You can also opt out of interest-based ads by clearing cookies or resetting your browser.
3. Device Permissions
If you use our mobile-optimized site, we may request permission for: Access to device storage for saving images, Access to internet (Wi-Fi/cellular), Sending you push notifications if you opt in. You can refuse or revoke these permissions at any time in your device settings.
4. How We Use Your Information
We use your information to:
- Create and manage your account and provide our services
- Personalize your shopping experience
- Process payments and prevent fraud
- Enforce our Terms of Service
- Send promotional materials and special offers (you can opt out)
- Process, pack, and ship your orders from our US warehouses
- Diagnose and fix issues with our Services
- Improve our website and develop new features
- Comply with legal requirements and assist law enforcement
5. How We Communicate With You
Special Offers and Updates:
We send all new members a welcome email to verify their account. Existing members may receive information on new products, services, and deals. You can opt out of promotional emails at any time.
Service Announcements:
We may send service announcements regarding maintenance, policy updates, or changes affecting your account. These are required for account operation and cannot be opted out of while your account is active.
Customer Support:
We communicate via email, chat, and phone to provide support and answer your questions.
6. How Your Information is Shared
XEENO will not share your personal information without your consent except as described in this policy or as required by law.
Information you provide (name, address, phone, email) may be shared with our trusted US fulfillment partners and US shipping carriers (USPS, UPS, FedEx) solely to process and deliver your orders.
We may share information with companies with whom we have a commercial relationship, including our email service provider, analytics providers (like Google Analytics), and advertising partners to provide you relevant offers.
We may share non-personal, aggregated data with partners to help them understand our Services' effectiveness.
If you log in using a third-party account (Google, Facebook), we may collect information within the scope of your authorization per that platform's privacy policy.
7. How Your Information is Transferred
We will not transfer your personal information to any company or individual without your explicit consent, except as needed to fulfill your order.
If you pay by card, your card information is transferred securely to our third-party payment processor (Payoneer Checkout) for payment processing only. Your card data is subject to their privacy policies and encrypted with SSL.
In the event of a merger, acquisition, or sale of assets, we will require the new entity to continue to be bound by this Privacy Policy and maintain the same level of protection.
8. How Your Information is Disclosed
We will only disclose your personal information under these circumstances:
- With your explicit consent
- To comply with legal or governmental requirements, court orders, or subpoenas
- If you seriously violate our Terms, to protect our users or the public from harm
- During mergers, acquisitions, or other business transactions under confidentiality agreements
- We may disclose aggregated statistics (e.g., "60% of our customers love tech gadgets") to partners
9. Third-Party Services
To provide our Services, we use trusted third-party services:
- Shopify - E-commerce platform
- Google Analytics - Website analytics
- Meta Pixel / Google Ads - Advertising
- USPS, UPS, FedEx - Shipping
- Payoneer Checkout - Payment processing
- These third parties may collect your personal information per their own privacy policies. We recommend reviewing their policies. XEENO's policy only applies to information we collect.
For questions about third parties, contact us at xeeno.support@gmail.com and we will respond within 7 business days.
10. Your Rights
Depending on your location, privacy laws may give you rights including:
- Right to be informed: what data we process and why
- Right of access: request a copy of your data
- Right of rectification: correct inaccurate data
- Right to erasure: request deletion of your data in certain circumstances
- Right to restrict processing: request we stop processing but retain data
- Right to data portability: receive your data in machine-readable format
- Right to object: object to processing for marketing purposes
- Rights related to automated decision-making
You can access and edit most profile information by logging into XEENO. To exercise any rights above, contact our support team. We may need to verify your identity before processing your request. You also have the right to lodge a complaint with your local data protection regulator.
11. How Your Information is Protected
XEENO takes every precaution to protect your information. When you submit sensitive information (like card numbers), it is encrypted using industry-standard SSL encryption. You will see a lock icon in your browser when on a secure page.
We restrict access to your personal information to authorized employees who need it to perform their job (e.g., billing, customer support). All employees are trained on security and privacy practices.
Our servers are hosted in secure, SOC 2 compliant data centers in the United States, behind locked cages in locked facilities with 24/7 monitoring.
12. Children's Privacy
Our Services are restricted to users 18 years and older. We do not knowingly collect information from or market to anyone under 18. If we learn a person under 18 has provided us personal information, we will take steps to terminate that account and delete the data.
13. Data Storage and Location
All XEENO customer data is stored and processed on secure servers located within the United States. We use Shopify's US-based infrastructure and secure HTTPS channels for all data transmission. Only authorized personnel may access data remotely, with comprehensive monitoring and auditing.
14. Changes To This Privacy Policy
XEENO reserves the right to amend this Privacy Policy at any time to reflect changes in business, technology, or law. If we make changes, we will post the updated policy on this page https://xeeno.store/policies/privacy-policy and send email notifications for material changes. Your continued use after changes constitutes agreement to the updated policy. Your rights will not be diminished without your explicit consent.
15. Contact Us
If you have questions about this policy, contact us:
Email: xeeno.support@gmail.com
Mailing Address: XEENO, Attn: Data Protection Officer, 3300 N Triumph Blvd #G40 Lehi, UT 84043, USA
We will review your request and respond within 15 days after verifying your identity.
16. Supplemental Terms - California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- You have the right to request disclosure of what personal information we collected, used, and shared over the past 12 months
- You have the right to request deletion of your personal information, subject to certain exceptions
- We do not sell your personal information
- You have the right to be free from discrimination for exercising your rights
- California "Shine The Light" Law: We do not share your personal information with third parties for their direct marketing purposes.
Do Not Track: At this time, we do not track your personal information over time and across third-party websites. We do not knowingly permit third parties to collect personal information about your online activities across different services.
Last Updated: August 2, 2026